Contact Us
Need help with Musafir? We're here to assist you. Reach out to us and we'll get back to you as soon as possible.
Email: operations.pilgrimpal@gmail.com
We typically respond within 24-48 hours.
Frequently Asked Questions
How do I add a flight?
From the home screen, tap the flight section and enter your flight number and travel dates. The app will automatically fetch flight details and provide real-time status updates.
Why are prayer times not showing?
Prayer times require location access. Please ensure you have granted location permission to Musafir in your device settings. Go to Settings > Apps > Musafir > Permissions > Location and select "Allow".
The Qibla compass seems inaccurate. What should I do?
Calibrate your device's compass by moving your phone in a figure-8 motion. Also ensure you are away from magnetic interference such as electronic devices or metal objects. The compass requires both location and sensor permissions to work correctly.
How do I find nearby restaurants?
The nearby restaurants feature uses your current location to display dining options around you. Make sure location services are enabled for the best results.
Does the app require an internet connection?
An internet connection is needed for flight tracking, fetching prayer times, and loading nearby restaurants. The Qibla compass works offline once your location has been determined.
Do I need to create an account?
No. Musafir does not require any account creation or login. You can start using all features immediately after installing the app.